Ben-Gurion Airport (TLV) Israel

Internal Shuttle Service
The Israel Airports Authority runs a free shuttle service in Ben Gurion airport. The service is operated by a concession-holder, in spacious buses that can accommodate the passengers and their luggage.

The buses are outfitted to suit assisted passengers, according to Ministry of Transport regulations.

Shuttle Frequency

Every 15 minutes, 24 hours a day, all week.

Location of Shuttle Stop in Terminal 3

The Terminal 3 shuttle stop is on Level B of the multi-level road, between entrance gates 21 and 23.

Shuttle Route

The Shuttle runs from the long-term parking lot to Terminal 3 and back.
When there are domestic flights at Terminal 2, the shuttle runs through Terminal 2 as well.

Public Transportation

Public transportation services are located in the three-storey bridge on the second floor, next to Gates 21 and 23.

Egged Bus Lines :
The Egged bus lines listed below stop at Airport City and do not pass through Ben-Gurion Airport: 249, 423, 475, 943 and 947.

Egged line 5 serves as an internal transport line from Airport City to Ben-Gurion Airport and back.

Taxi Passengers
The Taxi companies at Ben Gurion Airport operate under supervision of the Israel Airports Authority.

The Taxi Stations and dispatcher's counter at Terminal 3 are located on Level G of the Multi Level Road.

It is recommended not to use random Taxi services.

Airport services & facilities

Biometric Security Check
In order to improve the service to the passengers at Ben Gurion Airport, the Airports Authority operates a border control service using a biometric system.

This fast lane passport control is done by means of a biometric reading of the back of the hand. In this process, approved by the Ministry of the Interior, the passenger's passport is not stamped and the crossing will be carried out at unmanned stations

The advantages of the method are in the improvement of the service to the passenger, by shortening the time required to wait for border control.

Passengers interested in benefiting from this unique service at BGA, are required to comply with the following requirements:

1. Be in possession of an Israeli identity card.
2. Be in possession of a valid passport.
3. Be 18 years of age or older.

The registration for this service is carried out at a counter located in the Departures Hall.

Information Counter
The information is at your disposal 24 hours a day. The stewards will be happy to provide information and assist in any matter related to the Airport and its services. The Information counters are located in the Check-In Hall of the Landside Building, opposite Entrance 32, in the Rotunda in the Airside Building, and in the Greeters' Hall, opposite Entrance 03.

Main Medical Clinic (First Aid)
Nature of the service - The medical clinic operating at Ben Gurion Airport provides first aid services only. Passengers requiring medication for the trip or for their stay abroad are requested to obtain the required medications in advance, and use the duty pharmacy in their area of residence as required.The list of pharmacies on duty is available in the daily press, usually in the last section of the paper.

The Ben Gurion Airport medical clinic is located next to entrance 21 on the second floor at the western gallery above the Greeters Hall Gallery. In an emergency, and in order to summon medical assistance, please approach the Information Counters or any Airport employee.

Hours of activity - The main medical clinic is open 24 hours a day.

Police Station Ben Gurion Airport District

The police station is located in terminal 1.
The front station is located on the first floor at the western gallery above the Greeters Hall in terminal 3.

The station provides police services for the citizen, complains submission, patrol and keeping the order.

Additionally, Ben Gurion Airport district provides border control services for Arriving and Departing passengers.

Post Office at the Square
To your convenience, even in the last minute in the country (and right in the very first minute of your arrival) you can enjoy Ben Gurion Airport mail services, as following: sending and receiving faxes, collecting calls, package delivery, bills' payment etc.

"Aviv" Baggage
Repair and replacement of baggage damaged during the flight and baggage sale.

Location:

The Counter at the Arrival Hall.
The Lost And Found and Baggage Storage at the Western Short-Term Parking Lot (Kerem) on the Ground Floor (G).

Disabled Passenger Service
Terminal 3 was designed so as to enable disabled passengers to enjoy all the airport's services under their own steam and in person.

Likewise, special facilities were adapted for the use of disabled passengers, such as wide and accessorized toilet stalls, lowered telephones and drinking fountains.

In any case where assistance is required, please notify the airline in advance in accordance with the regulations of the various airlines.

Mother and Child Room
The Mother and Child Room operates 24 hours a day, 7 days a week, all year round and in accordance with the flight schedule, in order to provide service to mothers and fathers with babies and / or small children.

The toy store concession holder is responsible for the operation of the Mother and Child Room, as a service for passengers, at no charge.

Services that will be provided at no charge:

• Diapering stands
• Place for feeding and breast feeding
• Facilities for warming up baby formula.
• Use of a baby cot and suitable furniture in the room.
• Various toys suitable for thechildren of various ages using the room.

Outbound passengers - mothers and fathers with babies and / or small children.

Porter Service
Arriving Passengers may order a porter service in order to unload their
luggage from the conveyor and carry it outside of the Terminal.

You may order the service at the service counter, located at the entrance to the Arrival Hall, after the Passport Control (near the Self-service trolleys).
Telephone No. 057- 4884999.