BOOKING GUIDE

Confirmation of Booking

Making an online reservation is easy. Just complete the QUICK BOOKING FORM, making sure that you give us your e-mail address and sending it to us. As soon as we receive your request we will reply within 24 hours. You could also send an e-mail to request airfare and/or make booking (full name, travel date, visited cities required) at info@SaveFlights.com. MSN support Jane@SaveFlights.com or hotline number: dial from aboard +66 81 441 5527.

Payment

1. Bank Transfer :

1.1 Oversea Remittance : Payment should be received before ticketing due date, with all bank transfer charges/ fees to be paid by client. Kindly inform your bank to pay in full to cover all bank transfer fee. Please fax or e-mail a copy of pay-in slip at info@SaveFlights.com or fax. +66 (0) 2 932-7008

Our special airfare based a full prepayment by money transfer. Please mentioned 'PAY IN FULL"

The bank account name : SAVEFLIGHT TRAVEL Co., Ltd.
The bank name : SIAM COMMERCIAL BANK
The bank branch : THANON RATCHADAPISEK 3 (TRUE TOWER)
The account Number : 106-2-20149-4
Bank Swift Code : SICOTHBK
The bank address : 18 TELECOM TOWER BUILDING RATCHADAPHISEK ROAD, HUAI KHWANG, BANGKOK 10310.

1.2 Domestic Transfer : Payment by bank transfer must be made to "SaveFlight Travel Co., Ltd" via one of the following accounts: Please fax or e-mail a copy of pay-in slip at info@SaveFlights.com or fax. +66 (0) 2 932-7008

2. Credit card :
Currently, we accept VISA, MasterCard and American Express (AMEX). Your order will be processed once we receive the approval from related credit representative. Once approved, your credit line will be reserved as per your order amount (For online credit card payment, your credit line will be reserved in the bank system for 7 days no matter your order is cancelled).

2.1 VISA and Master Card : Online - Charge 3% credit card fee

You can safely shop at SaveFlights.com by using your VISA and MasterCard from any issuing banks. We will email booking confirmation together with secured online payment site, the system will be linked to our representative bank's web page where your credit card information must be filled and processed. Credit card information will be encrypted and transferred under secured server. Once the transaction is approved, the system will show 'COMPLETED' page. If page show 'rejected', please contact your bank to authorize charges. Visa/Master Card Secured Online Link

2.2 American Express (AMEX) : Offline - Charge 3% credit card fee

This is off-line system, We will email booking confirmation together with secured online payment site, where your credit card information must be filled, page will be showed completed and then we need to get approved code from Amex. After approved, payment confirmation will be sent via email to you. American Express Credit Card Form

2.3 Visa, Master Card, JCB : EDC machine - Charge 2.75% credit card fee

This option will be available only at SaveFlights.com office Bangkok, your credit card will be verified by Electronic Data Capture machine. Therefore, credit card owner has to pick up the ticket by himself/herself. Payment must be completed before ticketing due date.

Ticket Delivery

1. Electronic ticket (e-ticket) : After payment done, eticket will be send via email (eticket will stated passenger name, itinerary, airlines confirmation code and ticket number). Just print it out and bring for check-in reference.

2. Paper ticket : SaveFlights.com are happy to delivery air-ticket in Thailand FREE OF CHARGES (In & around Bangkok, we arrange ticket delivery by messenger, other provinces by EMS (Express Mail). The Oversea delivery is also available by FEDEX Click here for FeDex delivery fee

Important Noted: Upon receiving of tickets, please check the accuracy of names, itinerary of your tickets/vouchers. If you have any problem, please contact us within same day; otherwise, SaveFlights.com will not responsible for extra/compensation occurred.

Cancellation/Changes and Refund Policy

Each airline has different rules and policies on cancellation and changes. SaveFlights.com will let you know ticket conditions, cancellation and changes policies before you buy your tickets. If you have specific questions, please ask one of our staff before purchasing tickets.

After ticket is issued, in general, airline rules are as follows:

• Date changes are possible in a limit of validity period; otherwise exceptional rules will be stated.
  Mostly, airline tickets are refundable except some promotion air-tickets are non-refundable.
  
• Cancellation Policies (in case of refundable tickets)
  - Unused ticket cancellation, approximately 15-30% penalty fee of ticket fare will be charged by airlines.
  - Partial-used air-ticket is non-refund.
  
  

Process of Cancellation and Refund Policies:

• After ticket issued and there is any cancellation, please send an e-mail informing our staff at Info@SaveFlights.com
  
• Send air-ticket to us to process refund with airlines at following address:
  SaveFlight Travel (SaveFlights.com)
  579/4 Soi Ladprao 64, Ladprao Road, Wangthonglang District, Bangkok 10310 Thailand.
• Process of refund with airlines will take 2-3 months.
• After we received refund from airlines, we will e-mail notifies of refunded amounts and then process refund money accordingly via money transfer or credit card according to your payment method.

Please keep in mind that these are not our rules and penalties - they are those, which the airline imposed on us. If you have specific questions, please ask one of our staff before purchasing tickets by sending e-mail to Info@SaveFlights.com

SaveFlights.com reserves the right to charge penalties for any refunds of tickets because of canceled flights, airline bankruptcies, or other reason beyond our control.

Passport & Visa

IT IS YOUR RESPONSIBILTY TO ENSURE YOU ARE IN POSSESSION OF A VALID PASSPORT AND VISA AND ALL TRAVEL DOCUMENTS ARE VALID FOR TRAVEL.

Airline Reservation Status

OK means the flight and seats have been confirmed by the airline. RQ means the seats are on request. WL means the flight is on waitlist. All times are shown in local time on the 24-hour clock.

Flight Timings

At the time the booking is confirmed on-line the timings are entirely accurate, but are liable to be changed by the participating airline. We strongly advise you reconfirm your return flight 72 hours prior to departure with your airline direct.

In the event of a schedule change we will try to offer you the nearest alternative, subject to availability. However, SaveFlights.com cannot accept any responsibility for re-schedules made by the airlines either before you commence traveling or en-route.

SaveFlights.com cannot offer compensation or cover any extra costs incurred as a result of an airline re-scheduling flights.