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Poland Airport Guide

Poland is now one of the major destinations for travellers. Its beauty can be admired in both its old cities and in the wild scenery of 22 national parks, about 1200 nature reserves, more than 100 landscape parks and 400 protected areas. The country's regions are largely divided into horizontal bands: the Baltic Coast and the hilly post-glacial lake district. Central Poland is split into northern lowlands and southern uplands, including the Krak?w-Wielun Upland with its limestone areas, caves and medieval castles. The Carpathian Mountains, including the Tatras, lie in the extreme south; their mountain scenery, folklore and sports facilities are important parts of their charm.

Warsaw Frederic Chopin Airport (WAW) Poland

Contact information

Airport Information
phone no: +48 (22) 650 42 20

To and from airport

Warsaw Frederic Chopin Airport is located in the south-western part of Warsaw, c. 10km from the city centre. It is easy to get to by car, MZA city buses, taxi, "Polski Express" coaches or using hotel shuttle bus services. Zwirki i Wigury main road leads to the Airport.

Airport services & facilities

Information point
The information point is located in the central part of the Departures Hall. Staff from the airport, Customs Service and ground service companies provide information and help passengers from 06.00 to 22.00 daily.

FIDS - the Flight Information Data System and the screens located all over the airport ensure ongoing access to information about currently served flights.

Tourist offices
The services of several tourist offices situated in the passenger terminal include selling air tours, booking hotels and selling train and coach tickets.

Car rental companies
The offices of car rental companies are located in the public waiting area of the Arrivals Hall.

Car Wash
Hand car wash is located in multi-storey car park P-1, level 1. Open:
Monday - Friday: 08.00 - 18.00
Saturday: 08.00 - 14.00

Post office
The post office is located in the Departures Hall. It is open from 08.00 to 20.00 on weekdays and from 08.00 to 14.00. on Saturdays.

A branch of BPH S.A. is located on the Departures level. The bank is open from 08.00 to 18.00 on weekdays and from 08.00 to 13.00 on Saturdays. In Terminal 1 there are also nine currency exchange bureaus and six cash points.

Terminal 1 provides the following catering facilities: 2 restaurants operated by LOUIS waiter's service and coffee bars serving coffee, tea, drinks and snacks
(Caf? Voyage - Departures Hall, Nescafe - Transit Zone, Coffeheaven - Transit Zone, Jowisz - Arrivals Hall).
In Etiuda Terminal there are vending machines (automats) serving snacks and drinks.

Newspaper kiosks selling Polish and foreign newspapers and magazines are located in the public waiting areas in Terminal 1.

Observation deck
All aviation enthusiasts and visitors to Warsaw Frederic Chopin Airport have access to the payable observation deck from which they may observe take-offs and landings of aircrafts, aircraft movements on the apron and aircraft ground servicing.
All visitors are subject to a meticulous security check prior to admission to the observation deck.

Ticket price:
standard PLN 4,00
reduced PLN 2,00

Opening hours:
6.30 until 20.30

Childcare room
In Terminal 1 there are childcare rooms with adequate facilities. Childcare rooms are free of charge. To use a childcare room, please contact PPL's Shift Manager whose office is located in the Departures Hall.

In the public waiting area of the airport there are retail shops selling food, alcohol, souvenirs, cosmetics, toys and jewellery. Passengers with boarding cards may shop in the duty free zone.

First aid point
Should first aid be necessary, please ask airport personnel to advise the medical services on duty.

Baggage trollies
Baggage trollies are available for passengers free of charge from in front of the Departures Hall or in the Baggage Reclaim Hall.

The Chapel is situated in the transit area (behind the passport control desks) and is open to travellers during airport opening hours. Holy Massis read on Sundays at 09.30, 10.45 and 11.30.

"Falcon" Hotel Service
The "Falcon" Hotel Service is located in the transit area of the airport. It is designed to serve passengers in transit through Warsaw. It has 8 rooms.

VAT refund office
VAT refund office is situated in the Departure Hall, in the transit area (behind passport control). Foreign tourists - non-EU citizens - may claim VAT refund if they take the products they have bought in Poland abroad. Refund is payable upon submission of Global Refund Cheque, certified by a customs officer, which the passenger receives in a shop offering tax free shopping service.
The office is open every day, between 6 am and 10 pm.

Tourist information office
The tourist information office is located in the Arrivals Hall. It is open from 08.00 to 20.00 daily.
Tourist information is also provided by phone. The number is 9341.
Please visit Sto?eczne Biuro Informacji i Promocji Turystycznej (Municipal Bureau of Tourist Information and Promotion) web site.

At the airport, travellers may take out a comprehensive insurance policy against the risks of air travel including accidents, costs of medical treatment, assistance during travel, loss of baggage, cancellation or interruption of air travel. The insurance desk is located in the Departures Hall.

Left luggage
The left luggage office is located in the Arrivals hall, providing a round-the-clock service.

2% of luggage value min. luggage value: PLN 400,00
1 piece of luggage/24h PLN 5,00
each next piece of luggage/24h PLN 3,00
each piece of luggage/24h stored over 10 days
PLN 5,00
luggage check in case of lost receipt PLN 30,00


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